Terms and Conditions

Will I be notified about the status of my order? 

After your order is submitted, you will receive a series of e-mails regarding the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.  

• Order Confirmation Email: This email will let you know that your order has been received. If you don;t receive this email, please reach out to us via CHAT to ensure that your order is being processed. You can also try checking your spam folder. 
• Shipping Confirmation Email: This is to let you know that your order has been shipped.
• Delivery Confirmation Email: This lets you know that your order has successfully been delivered.  

Please Note: If you place an order and have not received your confirmation email, be advised that some correspondence may be located in your "junk" files. 

How do I check the status of my order?

Checking the status of your order is quick and easy! Sign into your account to review the complete order history of all your COOKIELADY.CO orders.  

How do I change or cancel my order?

If you need to change or cancel your order, please reach out to us immediately via CHAT